Customer Service

At BonBon Jewellery, we always aim to provide excellent customer service. If you have any questions about our jewellery, the ordering process or delivery information, please call us on 0845 544 0641 or email info@bonbon-jewellery.co.uk.

Delivery

We aim to dispatch orders within 14 days. In the event that there may be a delay, we will inform you. For postage costs please see our delivery and postage page.

Returns

We are unable to accept returns unless the item has been damaged but not through misuse, neglect, accident or intent.  Items must be returned within 7 days in their original packaging.  Please obtain proof of posting and send items to

Office 5-10
Chremma House
14 London Road
Guildford
Surrey
GU1 2AG

Please note that for hygiene reasons we cannot exchange pierced earrings.

Customer Accounts

Create your customer account so that you move through the ordering process smoothly and quicker without having to enter too many details. With a customer account, you can also track your order.